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Level 1 HelpDesk Technician

Weston, MA


As a level 1 helpdesk technician, you will put your technical expertise to work in providing quality desktop, software, and systems support to Advisor360° employees. The ability to provide a high degree of customer service in a timely manner is a must. This role will have you troubleshooting Windows-based application issues and determining the best solution based on the issue and details provided. In addition, you will be responsible for providing timely, high-quality responses to user requests and problems via a ticketing system. You will also have opportunities to assist with team projects and initiatives.

If your customer service skills are top notch and you’re a self-starter with a can-do attitude (and a bachelor’s degree in an IT-related field), then let’s introduce ourselves.

Key responsibilities

  • Troubleshooting Windows 10
  • Imaging and configuring workstations
  • Configuring and troubleshooting mobile devices (iOS and Android)
  • Providing support over the phone and in person
  • Troubleshooting issues with Microsoft Office 365, hardware, and applications

Core strengths

  • Excellent communication skills
  • Attention to detail
  • Comfortable with multitasking
  • Strong customer service skills
  • Able to work individually and as part of a team

Additional skills and knowledge
  • An associate degree (or higher)
  • General understanding of network protocols (TCP/IP, DNS, etc.)
  • Knowledge of Active Directory and domain environments
  • Experience in a tech services/helpdesk role on campus a plus

Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Let’s introduce ourselves.

About Advisor360°

We’re not your typical FinTech company. Advisor360° was born out of tens of thousands of pieces of feedback received during the past 20 years from the industry’s highest-producing financial advisors. Our software is second-to-none in creating operational efficiencies, unifying all the systems advisors need to run their businesses.

Advisor360° launched in April 2019 as a new stand-alone technology company from our sister company, Commonwealth Financial Network®, the largest privately held Registered Investment Adviser–independent broker/dealer in the United States. With more than 2,000 independent advisors, Commonwealth is Advisor360°’s first customer; MassMutual is its second, bringing an additional 9,000 advisors onto the platform.

Come grow with us! Advisor360° is an exciting new venture, combining the nimble and innovative qualities of a start-up with the stability of a mature company.  We have a track record of the highest satisfaction ratings by financial advisors in industry-leading publications, as well as a reputation for high workplace quality: For the last 12 years, as part of the Commonwealth team, we have been voted one of the 100 best technology companies to work at by Computerworld. We are currently located in Waltham, Massachusetts, but will be moving into our new headquarters in Weston, Massachusetts (133 Boston Post Road), in fall 2019.

Benefits include a robust bonus plan, PTO, VTO (Volunteer Time Off), free access to vacation homes around the world, 50% 401(k) match, stock options, referral bonuses, 80% of HMO premium for individuals and families, life-insurance coverage, short-term and long-term disability coverage, education assistance, North Station commuter rail shuttle service, flexible spending accounts, and employee-assistance programs, just to name a few.

Advisor360° is an equal opportunity employer that is committed to a diverse workforce.