Customer Success team
Our Customer Success team collaborates with you to ensure success from roadmapping to onboarding to go-live.
Partnership
We work to cultivate a strong partnership, taking every opportunity to deliver a platform and services that solve for pain points and ensure continuous operation.
Performance measurement
Our service and support metrics ensure our systems and processes align with and exceed your requirements.
Data center operations
We host all information in dedicated in- and out-of-state co-location data centers and carefully managed cloud-based repositories. Our SaaS services and data assets are protected through sophisticated disaster recovery facilities that anticipate everything from simple equipment failures to major incidents. We ensure our infrastructure is operational, secure, monitored, and accessible per strict SLAs.
Business continuity and data protection
Our archive and backup practices ensure that your critical data is protected and available. Infrastructure deployment standards ensure equipment deploys according to availability and fault tolerance design goals. Business continuity and disaster recovery plans confirm that our back office systems and SaaS platform avoid, contain, and recover from the most severe impact scenarios.
Monitoring
We have developed and deployed a monitoring infrastructure with tools from Dynatrace, SolarWinds®, VMware®, and many others. All allow visibility into the health and status of physical and logical entities like computer network, virtual and storage infrastructure, critical internal and external business applications, and our core SaaS platform.
Security
Our infrastructure and applications adhere to all corporate security policies. We configure and deploy third-party vendor platforms from Palo Alto Networks®, Radware®, Microsoft®, Proofpoint®, Cisco®, Check Point®, and many others to ensure the security of your data and our platform.
Change management
We are versed in managing production enterprise environments that adhere to industry-standard ITSM practices. Our use of ServiceNow ensures operational changes are reviewed and coordinated with downstream consumers while limiting any impacts to your business.